Hi, I'm Maxim Kleyer

Managing full incident lifecycle in ServiceNow across networked production systems. Performing real-time system diagnostics via remote access tools, analyzing application logs and system state to resolve software, hardware, and network issues. Serving as primary client contact during incidents, translating technical root causes into clear status updates.

Built and maintained automated testing pipelines using Selenium WebDriver and Cucumber. Developed Python and Bash scripts to automate repetitive QA tasks, reducing manual testing overhead. Collaborated with development teams to troubleshoot build failures and environment issues, documenting solutions in runbooks.

Developed a Python-based data processing pipeline using Llama-Index for real-time calculations, optimizing system performance and accuracy.